Director of Client Experience

Position summary

The Director of Client Experience (DOCE) plays a critical leadership role in driving Choura’s mission, vision, and core values forward. This is a senior sales and client service role focused on managing the company’s largest and most high-profile projects. The DOCE ensures clients receive every service and product Choura offers—on time, on budget, and with an exceptional standard of care.

Core Responsibilities

• Support the VP of Division in delivering premium service to key accounts.
• Develop and close new business opportunities aligned with divisional goals.
• Create quotes, manage contracts, and oversee the full sales and service lifecycle.
• Cultivate strong, long-term client relationships—driving year-over-year revenue growth and multi-year contracts.
• Collaborate with Operations to ensure all event details are clearly communicated and effectively executed.
• Align logistical planning and build schedules with clients’ delivery expectations.
• Identify and sell additional services—such as production, design, or creative elements—to enhance project value.
• Co-develop labor and logistics plans in coordination with the Ops team.
• Participate in all key production and pre-event meetings, both internally and with clients.

Key Functions

• Set and manage client expectations with clarity and strategy.
• Identify and resolve ambiguities through proactive communication with clients and teams.
• Uphold and adhere to Choura’s order confirmation process and margin expectations.
• Consistently represent Choura with professionalism, integrity, and excellence.

Qualifications & Experience

• Clear personal vision and strong mutual respect for team members.
• Proactive, solution-oriented mindset.
• Proven ability to lead, recruit, and inspire event execution teams.
• Energetic, collaborative, and coachable demeanor.
• Strong professional presence and ethical standards.